StarMaker Coins Terms and Conditions

These Terms and Conditions govern the purchase of StarMaker coins, virtual gifts, and related digital goods from DnG_Soul for Media Company LLC through our website, https://dngsoul.com.

By placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.

1. Company Information

DnG_Soul for Media Company LLC is a company registered in the United Arab Emirates.

We operate in the digital entertainment sector and sell StarMaker virtual coins, virtual gifts, and related digital goods to existing StarMaker users.

2. Nature of the Products

The products sold through our website are digital goods intended exclusively for use within the StarMaker application.

These digital goods:

• Are used for entertainment and virtual gifting purposes within StarMaker.
• Are not cryptocurrency.
• Are not blockchain-based assets.
• Do not constitute money, stored value, securities, or investment products.
• Cannot be transferred outside the StarMaker platform.
• Cannot be exchanged or redeemed by the purchaser for cash or real-world money.
• Cannot be withdrawn by the purchaser into a bank account or external wallet.

DnG_Soul for Media Company LLC does not own or operate the StarMaker application.

StarMaker accounts, platform access, age requirements, and use of virtual goods remain subject to StarMaker’s own terms, policies, and technical controls.

3. Customer Eligibility

By placing an order, the customer confirms that:

• They have a valid and active StarMaker account.
• They are authorised to use the selected payment method.
• All information provided is complete and accurate.
• They satisfy the age and eligibility requirements imposed by StarMaker.
• Their use of the digital goods complies with applicable law and StarMaker’s platform rules.

StarMaker handles user registration and age verification when users create accounts on its platform.

We reserve the right to request additional information, including identity documents, proof of payment-account ownership, or clarification regarding the transaction.

4. Order Process

To place an order, the customer must:

1. Select the required StarMaker digital gift or coin package.
2. Provide a valid StarMaker user ID.
3. Provide accurate contact and order information.
4. Complete payment through an available payment method.
5. Wait for payment confirmation, verification, and order fulfilment.

An order will be accepted only after:

• Payment has been successfully confirmed.
• The customer’s details have been reviewed.
• The StarMaker user ID has been checked.
• The transaction has passed our internal verification process.

We may hold, reject, or cancel an order where we identify incomplete information, mismatched details, suspected fraud, third-party payment concerns, unusual transaction patterns, or compliance risks.

5. Payment Methods

We intend to accept payments through:

• UPI.
• Net banking.

We are not presently offering card payments for these products.

Payments are processed through third-party banks, payment gateways, and financial-service providers. Their own terms, verification requirements, transaction limits, and security controls may apply.

Customers must ensure that payments are made from an account they are authorised to use.

6. Delivery and Fulfilment

After successful payment and verification, the purchased digital goods will be delivered to the StarMaker user ID provided by the customer.

The customer is solely responsible for providing the correct StarMaker user ID.

The expected fulfilment time is within 5 minutes to 1 hour after payment confirmation.

Delivery timelines may vary due to payment verification, transaction review, platform availability, technical issues, or other operational factors.

An order will be treated as fulfilled once the relevant digital goods have been credited or delivered to the StarMaker account specified by the customer.

7. Incorrect StarMaker User ID

Customers must carefully verify their StarMaker user ID before submitting an order.

We will not be responsible for delivery to an incorrect StarMaker account where the customer supplied an incorrect, incomplete, or invalid StarMaker user ID.

Once digital goods have been delivered to the StarMaker user ID submitted by the customer, the transaction cannot ordinarily be reversed, recalled, or transferred to another account.

Where the customer supplied the correct StarMaker user ID but delivery was made incorrectly due solely to an error by our team, we will investigate and provide an appropriate correction or refund.

8. Refunds and Cancellations

Because the products are digital goods, successfully delivered orders are generally non-refundable and cannot be cancelled after fulfilment.

A refund may be considered only where:

• Payment was successfully debited but the order was not fulfilled.
• A duplicate payment was received for the same order.
• Delivery was made to an incorrect StarMaker ID due solely to our error.
• A permanent technical issue prevented fulfilment.
• We cancelled the order before fulfilment.

Further details are provided in our Refund and Cancellation Policy.

9. Disputes and Chargebacks

Customers should contact us before raising a payment dispute or chargeback.

We will review complaints using:

• Payment records.
• Order details.
• Customer communications.
• Verification records.
• Proof of digital delivery.
• StarMaker account and fulfilment information available to us.

Providing false information, using an unauthorised payment account, or raising a payment dispute after successful delivery may result in refusal of future transactions and submission of supporting evidence to the relevant bank or payment provider.

10. AML, KYC and Transaction Monitoring

We may monitor transactions to identify fraud, money laundering, unauthorised payments, or other suspicious activity.

We may review:

• Customer name and contact details.
• StarMaker user ID.
• Payment transaction reference.
• Order value.
• Frequency of transactions.
• Payment-account ownership.
• Unusual or repeated payment patterns.

We may request additional verification for high-value, unusual, repeated, or suspicious transactions.

Orders may be delayed, rejected, cancelled, or refunded before fulfilment where verification is incomplete or where compliance concerns arise.

11. Prohibited Use

Customers must not use our services for:

• Fraudulent or unauthorised payments.
• Money laundering or unlawful fund transfers.
• Payments on behalf of unrelated third parties without disclosure.
• Resale or distribution without written approval.
• Manipulation of StarMaker accounts, virtual gifts, or platform systems.
• Any activity prohibited by applicable law or StarMaker’s rules.

12. Limitation of Liability

To the maximum extent permitted by law, we will not be responsible for:

• Incorrect information supplied by the customer.
• Suspension, restriction, closure, or termination of a StarMaker account.
• Changes to StarMaker’s rules, pricing, features, or availability.
• Delays caused by banks, payment gateways, or third-party systems.
• Unauthorised use of the customer’s payment account or StarMaker account.
• Indirect, incidental, or consequential losses.

Our liability for any valid claim shall not exceed the amount paid for the specific order giving rise to the claim.

13. Privacy

We process customer information in accordance with our Privacy Policy.

14. Changes to These Terms

We may update these Terms and Conditions from time to time. The updated version will be published on our website with a revised effective date.

15. Governing Law

These Terms and Conditions are governed by the applicable laws of the United Arab Emirates, subject to any mandatory consumer-protection rights applicable in the customer’s jurisdiction.

16. Contact Information

DnG_Soul for Media Company LLC
Website: https://dngsoul.com
Email: admin@dngsoul.com