StarMaker Coin Purchase Privacy Policy

DnG_Soul for Media Company LLC respects your privacy and protects personal information collected through https://dngsoul.com.

1. Information We Collect

We may collect:

• Name, mobile number, email, and address.
• StarMaker user ID.
• Order, payment, and transaction details.
• Customer-support communications.
• Identity or payment verification documents, where required.
• IP address, browser, device, and website-usage information.
• Fraud-prevention and risk information.

We do not normally store UPI PINs, OTPs, bank passwords, or complete card details. Payments are processed by third-party banks and payment providers.

2. How We Use Information

We may use personal information to:

• Process, verify, and fulfil orders.
• Deliver StarMaker coins and digital goods.
• Communicate order, payment, delivery, and refund updates.
• Respond to complaints and disputes.
• Prevent fraud and unauthorised payments.
• Conduct KYC, AML, sanctions, or compliance checks where required.
• Maintain legal, tax, banking, and transaction records.
• Improve our website and services.

3. Payments and StarMaker Information

We may share customer, order, and payment information with banks, payment gateways, UPI providers, net-banking providers, and financial institutions for payment processing, refunds, fraud monitoring, chargebacks, and compliance.

Customers must provide a valid StarMaker user ID for delivery. We use this ID to verify the order, deliver the digital goods, and investigate delivery issues.

StarMaker independently controls its accounts, age verification, platform data, and privacy practices.

4. Verification

For high-value, unusual, repeated, or suspicious transactions, we may request:

• Identity documents.
• Proof of payment-account ownership.
• Payment confirmation.
• Additional contact or transaction information.

Orders may be delayed, rejected, cancelled, or refunded before fulfilment where verification cannot be completed.

5. Sharing of Information

We may share personal information with:

• Banks and payment providers.
• Technology, hosting, security, and support providers.
• Fraud-prevention and risk-management providers.
• Professional advisers and auditors.
• Regulators, courts, law-enforcement agencies, or government authorities where required.
• StarMaker-related service channels where necessary to verify or fulfil an order.

We do not sell customer personal information.

6. International Transfers and Retention

As we are registered in the United Arab Emirates and may serve customers in other countries, personal information may be processed outside the customer’s country.

Transaction, payment, and compliance records may be retained for up to 8 years, or longer where required by law, regulators, banks, or payment providers.

7. Security and Customer Rights

We use reasonable safeguards to protect personal information, but no online system is completely secure.

Subject to applicable law, customers may request access, correction, deletion, restriction, or withdrawal of consent.

Requests may be sent to admin@dngsoul.com. We may verify the customer’s identity before processing a request.

8. Cookies and Communications

Our website may use cookies for essential functions, security, analytics, and performance.

We may send service-related communications regarding orders, payments, delivery, refunds, verification, and support.

Promotional communications will be sent only where legally permitted.

9. Third-Party Links

Our website may contain links to StarMaker, payment providers, or other third-party websites. We are not responsible for their privacy practices or content.

10. Changes and Contact

We may update this Privacy Policy from time to time. The revised version will be published on our website.

DnG_Soul for Media Company LLC
Website: https://dngsoul.com
Email: admin@dngsoul.com