Refund Policy Overview
This section outlines DnG Soul’s refund terms, commission details, and chargeback procedures to ensure transparency and build trust with our valued customers and broadcasters.
What is DnG Soul’s refund policy?
Find clear details about our refund and chargeback procedures to assist you promptly.
Are charges refundable?
The commission charged by DnG_Soul for Media Company LLC is calculated based on the revenue generated by broadcasters through their live performances on the StarMaker platform, in accordance with the agreed management and commission terms.
As this commission relates to services that have already been provided and earnings that have already been generated, all commission payments are non-refundable once successfully processed.
Before a commission payment is accepted, the broadcaster is required to verify the transaction by providing valid identification and/or signing a payment authorization or receipt confirming that they have reviewed and agreed to the commission amount being charged.
Under what conditions can I request a refund?
In case of Duplicate payments you can request for refund
Technical processing errors.
In such cases, please contact us via email or the contact form. We will verify the details, and if the refund claim is valid, we will process the refund within 5-7 business days to the original payment method.
Can I get a refund if I change my mind?
Refunds are not provided for voluntary cancellations or changes.
How do I dispute a charge on my account?
If you believe charge was made in error Contact customer support immediately so we can investigate and resolve the matter
If a cardholder initiates a fraudulent or invalid chargeback, DnG Soul reserves the right to submit all relevant evidence to the payment processor, acquiring bank, issuing bank, or other competent authorities. Such evidence may include payment authorization records, signed receipts, government-issued identification (where collected), Starmaker user ID, server logs, communication records, and other transaction-related information. Fraudulent chargebacks may constitute a breach of these Terms and may result in recovery of losses, administrative costs, or legal action where permitted by applicable law.
What happens after I file a chargeback?
We will review the request using transaction records, payment authorization details, account activity, and service usage records.
Refunds are subject to review in accordance with this Refund Policy.
If a customer initiates a chargeback without contacting us first, we reserve the right to provide relevant transaction evidence, including payment confirmation, user activity records, to the payment provider for dispute resolution.
How long does the refund process take?
Refunds, if approved, are processed within 10-15 business days. and can be refunded only to the original payment method